Frequently Asked Questions

General

• How do I get help placing an order?
• How do I get help with an existing order?
• How do I change an existing order?
• Did my order go through?
• Are you looking for a particular shoe?
• Can I get a printed catalog?

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Billing

• My credit card was declined, what can I do?
• What forms of payment do you accept?

Shipping

• Domestic Shipping
• International Orders
• When will my order ship?
• How much does shipping cost?
• How do you ship?

Returns

• What is your returns, credits and exchanges policy?